Effective Date: February 17, 2026
At LUNAKIT, your comfort, safety, and satisfaction come first. Every kit is thoughtfully curated with care and handled under strict hygiene standards to ensure a clean, safe, and personalized experience.
Because our kits include intimate, wellness, and consumable products, all sales are final once shipped.
Please review our policy below.
Final Sale Policy
Due to the personal nature of our products—including hygiene items, edible goods, and self-care essentials—we do not accept returns or exchanges.
This policy allows us to:
- Maintain cleanliness and product safety
- Prevent contamination of intimate or perishable items
- Ensure every customer receives new, untouched products
We believe honoring your health and trust starts with protecting product integrity.
Exceptions: Damaged or Incorrect Orders
While we cannot accept returns, we are happy to help if something arrives:
- Damaged during transit
- Incorrect (wrong items or size)
- Unusable due to an issue on our end
If this happens, please email us within 14 days of delivery at:
Include:
- Your order number
- A brief description of the issue
- Clear photos of the affected item(s)
Once reviewed, we’ll work with you to provide one of the following when applicable:
- A replacement item
- A suitable alternative
- A fair resolution based on your situation
Our goal is always to provide comfort — not frustration.
Items That Cannot Be Replaced
For hygiene and safety reasons, we are unable to replace:
- Underwear
- Opened menstrual or hygiene products
- Opened skincare or food items
- Items reported outside the 14-day window
- Items submitted without prior contact
Contact Us
If you have questions or concerns about your order, we’re here to help.
Email: info@shoplunakit.com
Suggested subject line: Order Issue – [Your Order Number]
Thank you for understanding our commitment to clean, safe, and supportive care. We’re grateful to be part of your journey — wherever you are in your cycle.